NICABM – Practical Skills for Working with an Angry Client

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Anger is a normal (and often necessary) emotion.

But when tempers flare and rage ensues, our clients’ relationships suffer, their stress levels skyrocket, and reactivity simply takes over.

So how can people shift out of anger once the fuse is lit?
In the video below, Marsha Linehan, PhD will share a practical skill to help clients defuse anger before it escalates beyond control.

Take a look – it’s about 2 ½ minutes.

Marsha’s strategy is practical, it’s simple, and it’s something clients can use right away, in almost any situation where anger threatens to boil over.

Now we’d like to hear from you. What have you found to be effective in working with a client’s anger?
Please leave a comment below.

Get NICABM – Practical Skills for Working with an Angry Client download right now!